At 14malaysia, your privacy is not merely a legal obligation — it is our sincere commitment to every user. This policy clearly explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) and international security standards.
14malaysia only collects data that is strictly necessary to provide you with a safe and efficient service.
Full name, identification card number, date of birth, address, and KYC information collected during the registration and verification process.
Email address, mobile number, and communication preferences provided during registration or profile updates.
Deposit, withdrawal, and transaction records. Bank card or e-wallet account data used for payments.
Records of wagering activity, games played, usage frequency, and in-platform behaviour for security and service improvement purposes.
IP address, device type, operating system, browser version, and general location data collected automatically during platform use.
Records of conversations with the customer support team, feedback provided, and any written communications through the platform.
14malaysia collects your personal data through several different channels depending on how you interact with our platform:
We never collect data without your knowledge. Every data collection has a clear and legitimate purpose in accordance with the provisions of PDPA 2010.
Data we collect is used solely for the defined and lawful purposes for which it was gathered. 14malaysia does not use your data for any purpose outside the following scope:
You can opt out of marketing communications at any time by updating your notification preferences in your account settings. This will not affect important account and transaction-related communications.
14malaysia does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are limited situations where data may be shared:
In all data sharing cases, we ensure that an equivalent or higher level of data protection is upheld by the receiving party.
The security of your personal data is the top priority of 14malaysia. We implement multiple layers of technical and organizational protection to ensure your data remains safe at all times:
256-bit SSL Encryption protects all data transmitted between your web browser and 14malaysia servers. The same encryption standard used by major Malaysian banking institutions.
While no system can be guaranteed 100% secure, 14malaysia takes all reasonable industry-standard measures to protect your data from unauthorized access, loss, or misuse.
14malaysia uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions smoothly. Types of cookies we use:
You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
As a 14malaysia user, you have certain rights regarding your personal data under PDPA 2010:
| Your Rights | Description |
|---|---|
| Right to Access | Request a copy of the personal data we hold about you |
| Right to Rectification | Request correction of inaccurate or incomplete data |
| Right to Erasure | Request data deletion when there is no longer a legitimate need to retain it |
| Right to Object | Object to data processing for direct marketing purposes |
| Right to Restriction | Request restriction of data processing under certain circumstances |
| Right to Portability | Receive your data in a machine-readable format |
To exercise any of the above rights, contact our data protection team via customer support. We will process your request within 14 business days. Data deletion may be restricted where it conflicts with legal obligations to retain certain records.
14malaysia retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Once you close your account, data retention periods are as follows:
Once the retention period expires, data is securely deleted or anonymized in accordance with approved data disposal procedures.
14malaysia's technical infrastructure may involve servers located outside Malaysia. Any cross-border data transfers are carried out in accordance with the conditions set by PDPA 2010 and with equivalent security safeguards.
When your personal data is transferred to another country, we ensure that country has an adequate level of data protection, or we implement appropriate contractual safeguard mechanisms with service providers in that country.
All cross-border data transfers occur solely within the context of technical services such as cloud computing and international payment processing — not for marketing or commercial data-sharing purposes.
The 14malaysia platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from minors. Age verification is conducted during registration and KYC to ensure compliance.
If we determine that the personal data of a minor has been collected without the knowledge or consent of a parent or guardian, we will take immediate steps to delete that data and close the relevant account.
Parents or guardians with concerns regarding a child's data may contact us directly through customer support for immediate action.
14malaysia reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. When significant changes occur, we will:
Continued use of the 14malaysia platform after changes are published will be considered acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us:
We are committed to responding to all privacy-related inquiries within 5 business days. For complaints requiring in-depth investigation, the process may take up to 30 days.
Layer upon layer of protection to ensure your personal data remains safe at 14malaysia.
14malaysia operations comply with the seven core principles of the Personal Data Protection Act 2010 Malaysia.
Data is only processed for lawful, specific purposes that do not conflict with user rights.
Users are informed about data processing and given the option to consent or opt out.
Data is not disclosed to third parties without valid consent or legal authority.
Practical security measures are implemented to protect data from threats.
Data is kept accurate, complete, and updated as necessary to ensure correctness.
Users have the right to access and request corrections to their data at any time.
Join over half a million Malaysian members who trust 14malaysia. Your data is protected, your transactions are secure, and your betting experience is always enjoyable.